Shipping policy

AUTOVELLE™ SHIPPING & DELIVERY POLICY

Last Updated: 2 September 2026

At Autovelle™, we aim to make sure your order reaches you safely and as quickly as possible.

Please read the following Shipping & Delivery Policy before placing your order.

1. DELIVERY TIMEFRAME

All Autovelle™ orders are shipped using Aramex Store-to-Door courier services.

Our estimated delivery timeframe is:

8–11 Business Days

The above timeframe refers to the estimated time from order processing and dispatch to delivery.

Business days are Monday to Friday and exclude South African public holidays.

Delivery times are estimates and are not guaranteed delivery dates unless expressly agreed otherwise in writing.

2. ORDER PROCESSING

Orders are processed after successful payment has been received and verified.

Orders may require reasonable processing time before being handed over to the courier.

Once your order has been dispatched, you will receive the relevant tracking information where available.

3. COURIER SERVICE

Autovelle™ uses Aramex Store-to-Door for deliveries.

Aramex is responsible for the transportation and delivery of your parcel once it has been handed over to the courier.

Aramex provides shipment tracking, allowing customers to monitor the progress of their delivery.

4. DELIVERY DELAYS

The stated 8–11 business day timeframe is an estimated delivery timeframe and not an absolute guarantee.

Delivery may take longer due to circumstances outside Autovelle's reasonable control, including but not limited to:

  • Courier delays
  • High courier volumes
  • Public holidays
  • Adverse weather conditions
  • Road closures
  • Traffic disruptions
  • Strikes or industrial action
  • Natural disasters
  • Incorrect or incomplete delivery information
  • Failed delivery attempts
  • Recipient unavailability
  • Remote-area delivery requirements
  • Operational disruptions
  • Technical issues
  • Security-related incidents
  • Customs or regulatory issues where applicable
  • Events of force majeure
  • Other circumstances outside Autovelle's reasonable control

Autovelle™ will not be responsible for losses, costs or damages arising solely from courier delays or circumstances outside our reasonable control, to the extent permitted by applicable law.

Nothing in this policy limits any rights you may have under South African consumer-protection law.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please ensure that your:

  • Full name
  • Street address
  • Suburb
  • City
  • Province
  • Postal code
  • Contact number

are correct.

Autovelle™ cannot be held responsible for delivery problems caused by incorrect, incomplete or outdated information supplied by the customer, to the extent permitted by law.

6. FAILED DELIVERY ATTEMPTS

If the courier is unable to complete delivery because nobody is available to receive the parcel, the courier may attempt delivery again or provide further delivery instructions.

Additional delays caused by failed delivery attempts, incorrect addresses or the recipient being unavailable are outside Autovelle's reasonable control.

7. TRACKING YOUR ORDER

Once your order has been dispatched, tracking information will be provided where available.

Customers are responsible for monitoring their tracking information and responding to any delivery requests or notifications from the courier.

8. PARCELS DAMAGED DURING DELIVERY

If your parcel arrives visibly damaged, please take photographs of the packaging and product before disposing of any packaging materials.

Please contact Autovelle as soon as reasonably possible and provide:

  • Your order number
  • Photographs of the parcel
  • Photographs of the packaging
  • Photographs of the damaged product
  • A description of the damage

We will investigate the matter and assist you in accordance with applicable law.

9. LOST OR MISDELIVERED PARCELS

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact Autovelle as soon as possible.

We may contact the courier and investigate the delivery status.

Customers should not arrange alternative delivery or collection of the parcel without first contacting us where such action could affect the investigation.

10. DELIVERY TO REMOTE AREAS

Certain areas may require additional delivery time depending on courier routes and accessibility.

Remote-area deliveries may therefore take longer than the standard estimated timeframe.

Any additional delay caused by courier routing or remote-area delivery requirements is outside Autovelle's reasonable control, subject to applicable law.

11. DELIVERY RISK

Autovelle™ will take reasonable steps to ensure that orders are properly packaged and handed to the courier for delivery.

Where applicable, the risk associated with goods during delivery will be determined in accordance with South African consumer law.

Nothing in this policy is intended to unlawfully transfer statutory risk to the customer.

12. DELIVERY TIMEFRAMES AND LIABILITY

Autovelle™ makes every reasonable effort to have orders delivered within the estimated 8–11 business day timeframe.

However, courier delivery times can vary.

Autovelle™ is not responsible for courier delays, missed delivery estimates, or delays caused by circumstances outside our reasonable control, except where liability cannot lawfully be excluded or limited.

Autovelle™ will not be liable for indirect, consequential or incidental losses arising solely from delivery delays to the extent that such limitation is permitted by applicable law.

This does not affect any statutory rights or remedies available to consumers under South African law.

13. PUBLIC HOLIDAYS

Public holidays are not counted as business days.

Orders placed immediately before, during or around public holidays may therefore take longer to arrive.

14. ORDER CANCELLATIONS

If you wish to cancel your order before dispatch, please contact Autovelle™ as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been dispatched.

Once an order has been dispatched, cancellation may be treated as a return in accordance with our Return, Refund & Exchange Policy and applicable law.

15. INTERNATIONAL ORDERS

Unless expressly stated otherwise at checkout, this shipping policy applies to deliveries within South Africa.

International shipping, where offered, may be subject to different delivery times, customs requirements, duties, taxes and additional charges.

16. CONTACT US

If you have any questions regarding your order or delivery, please contact Autovelle™ through our official customer-support channels.

Please have your order number available so that we can assist you as quickly as possible.

AUTOVELLE™

Drive with confidence.